Head of eCommerce, US

Our client is a market leading consumer travel and experience brand that helps customers create memorable journeys through thoughtfully curated products and exceptional service. Known for delivering outstanding customer experiences, the organization has built a strong reputation through innovation, digital excellence, and a customer first mindset. Employees are empowered to collaborate across functions, challenge the status quo, and contribute meaningfully to the company’s continued success. As the business accelerates its digital growth strategy, it is seeking a Head of eCommerce, US to lead the evolution of its online customer experience and drive revenue growth across key markets.

Position Overview

This is an opportunity to take ownership of a high impact digital commerce function at a pivotal stage of growth. As Head of eCommerce, US, you will lead the strategy, performance, and optimization of the company’s digital storefront, shaping how customers discover, engage with, and purchase products online. With direct influence on revenue generation, customer acquisition, conversion optimization, and digital experience, this role sits at the intersection of commercial strategy and customer experience.

The successful candidate will have the opportunity to lead a talented team, partner closely with executive leadership, and influence the future direction of the company’s digital ecosystem. This role offers significant visibility across the organization, ownership of key growth initiatives, and the opportunity to leave a lasting impact on the customer journey and commercial performance of the business.

Position Responsibilities

• Lead the eCommerce strategy for the US business, ensuring alignment with broader commercial objectives and long term growth goals.
• Own digital revenue performance and conversion optimization initiatives across web and mobile experiences.
• Drive continuous improvements to website usability, customer engagement, personalization, and overall user experience.
• Partner with commercial, product, marketing, and technology teams to deliver compelling digital experiences that support customer acquisition and retention.
• Oversee website content, merchandising, navigation, and functionality to ensure products are presented clearly, accurately, and effectively.
• Analyze customer behavior, conversion funnels, engagement metrics, and revenue performance to identify opportunities for growth and optimization.
• Lead, coach, and develop a high performing eCommerce team across content, UX, SEO, analytics, and site optimization functions.
• Manage relationships with external technology vendors, platform providers, analytics partners, and digital service providers.
• Identify and implement innovative technologies, automation opportunities, and digital capabilities that improve operational efficiency and customer outcomes.
• Ensure all digital experiences adhere to applicable privacy, accessibility, legal, and compliance requirements.

Position Qualifications

Required

• Demonstrated track record of driving eCommerce growth, increasing digital revenue, and improving conversion performance within a consumer focused business.
• A minimum of 10 years of progressive experience in eCommerce, digital marketing, digital product management, online merchandising, or related disciplines.
• Proven experience leading website optimization, customer experience, and digital commerce initiatives that deliver measurable business results.
• Deep understanding of eCommerce best practices, including UX, SEO, analytics, personalization, content strategy, and conversion rate optimization.
• Experience leading and developing high performing teams while fostering a collaborative and accountable culture.
• Strong analytical capabilities with the ability to leverage data and insights to inform strategy, prioritize initiatives, and drive decision making.
• Experience managing digital platforms, content management systems, and third party technology partners.
• Excellent communication and stakeholder management skills with the ability to influence cross functional teams and executive leaders.

Preferred

• Experience within travel, hospitality, leisure, consumer services, or another experience driven industry.
• Familiarity with complex product catalogs, dynamic pricing environments, or multi market eCommerce operations.
• Experience implementing personalization, customer recognition, or advanced customer journey optimization initiatives.
• Passion for innovation, experimentation, and continuous improvement in digital commerce.

If you are excited about the opportunity to shape the future of a growing digital business and create exceptional customer experiences at scale, we would love to hear from you. Apply now and a member of Talentfoot’s recruitment team will be in touch should your track record of success, experience, skills, and qualifications align with our client’s requirements.