Our client is a B2B communications firm known for a fresh, modern approach to storytelling and content strategy, built on a culture that puts people first and believes happy employees make for happy clients. The firm has built its reputation on deep craft, genuine passion for solving hard problems, and a focus on doing fewer things exceptionally well rather than trying to be all things to all clients. As the agency continues to grow, they are looking for a Senior Operations Manager to help build the systems and infrastructure that will support that next stage of growth.
Position Overview
This role offers the opportunity to shape the operational foundation of a growing agency, reporting directly to the CEO and playing a central role in how the business scales. You will lead across operations, human resources, technology, and key outsourced partnerships, giving you broad visibility and influence over how the organization runs day to day. Working closely with leadership on strategic planning and business growth, this position sits at the center of decision making and offers real opportunity for impact as the company evolves. For an operations leader who enjoys building efficient systems from the ground up and wants a seat at the table on major business decisions, this role offers meaningful scope and influence.
Position Responsibilities
Lead day to day business operations and help shape overall operational priorities and strategy
Guide financial planning, budgeting, forecasting, and business performance in partnership with the finance team
Oversee human resources functions, including employee experience, compliance, and organizational development
Lead technology and infrastructure strategy in partnership with outside technology partners
Manage relationships with key business partners, including benefits, legal, insurance, and other operational vendors
Develop and continuously improve processes, systems, and workflows to help the organization operate efficiently and scale effectively
Establish and monitor operational and financial performance metrics to inform business decisions
Partner with the CEO and leadership team on strategic planning and organizational initiatives
Champion a collaborative, accountable, and high performing culture
Position Qualifications
Required
A demonstrated track record of leading cross functional operations and improving business processes
A minimum of 8 years of progressive leadership experience in professional services, agency, consulting, or another client focused organization, or a combination of education and experience providing equivalent knowledge
Strong financial and business acumen, including budgeting, forecasting, and operational planning
Experience managing strategic business partners and outside vendors
Exceptional communication and relationship building skills, with the ability to lead through influence across teams
Preferred
Bachelor’s degree in business, operations, finance, human resources, or a related field
Experience within an agency or professional services environment specifically
A collaborative, solutions oriented approach suited to a fast paced, entrepreneurial setting
A sense of humor and genuine enjoyment of a team first culture
If you are ready to help shape the operational future of a growing, people first organization, we would love to hear from you. Apply now and a member of Talentfoot’s recruitment team will be in touch should your background, experience, and skills match our client’s requirements.