Company Overview
Our client is reshaping the future of healthcare by making high-quality virtual care accessible at scale across the country. The company has built a premier B2B infrastructure platform that equips innovative enterprises with the technology, clinical operations, and nationwide workforce they need to deliver virtual care programs to their patients. Recognized as one of the most forward-thinking companies in the digital health space, the organization has helped millions of patients access quality care and is grounded in a culture that values creative problem solving, ambitious building, and meaningful collaboration. As the company accelerates its next phase of marketplace growth and advances its AI-augmented operational capabilities, they are seeking an experienced Director of Marketplace Operations to serve as a key architect of how supply meets demand at scale.
Position Overview
This is a rare opportunity to step into one of the most consequential operational leadership roles in B2B virtual care infrastructure. As Director of Marketplace Operations, you will own the full operational engine of a high-velocity, enterprise-scale telehealth marketplace, from the real-time systems that match clinician supply to client demand, to the analytics, team culture, and AI-augmented workflows that power performance at scale. This role carries genuine executive visibility, with direct partnership to senior leadership and cross-functional influence across product, capacity planning, and client success. Three compelling reasons to take this seat: first, you will be a true builder, designing and scaling next-generation marketplace infrastructure from the ground up during a period of meaningful investment; second, you will be at the forefront of human-plus-agent operational design, defining how modern marketplace teams integrate agentic AI into day-to-day workflows; and third, your work will have direct, measurable impact on patient access to care across the country, making this a high-purpose role alongside a high-performance one. For the right marketplace operator, this role is a career-defining opportunity to lead at the intersection of operational excellence and the future of healthcare delivery.
Position Responsibilities
• Build, scale, and continuously evolve the systems and infrastructure that power clinician supply and client demand matching, driving completion rates, fulfillment, and SLA performance across a growing enterprise book of business.
• Own a 24/7 real-time monitoring function end to end, including the team, playbooks, and tooling that keep the marketplace performing in production, and define how breaches, supply gaps, and demand spikes get detected, escalated, and resolved.
• Lead marketplace performance for enterprise client accounts in partnership with Client Success, ensuring contractual commitments and SLA expectations are met across new client launches, program expansions, and ongoing operations.
• Drive reporting, analytics, and data visibility across the team, including performance dashboards, leadership materials, and the operational metrics that guide decision-making.
• Evolve the clinician scheduling function as a core lever of supply readiness, building workforce management capability and staffing strategies that scale with the business.
• Partner with Product and the Operational Intelligence function to design and scale agent-augmented operational workflows, making defensible calls on what should be automated, what should remain agentic, and where human judgment adds the most leverage.
• Lead and develop a team spanning supply programs, marketplace operations, real-time monitoring, scheduling, and analytics, driving OKRs, coaching, performance management, and individual development.
• Partner with Provider Operations and Capacity Planning to ensure supply readiness for new client launches and sustained marketplace performance as the business grows.
Position Qualifications
Required
• Demonstrated track record of ownership and accountability in a high-growth marketplace environment, with a history of meeting or exceeding operational performance targets.
• 7 to 10+ years in marketplace operations, with at least 5 years leading and scaling teams including managers.
• Deep experience at an elite supply/demand marketplace such as Uber, Airbnb, DoorDash, Instacart, Lyly, Amazon, or similar, with a sophisticated understanding of supply/demand dynamics.
• Hands-on experience designing and shipping AI-augmented or agentic operational workflows to streamline complex, high-volume operations.
• Expert analytical and data skills, including proficiency in SQL and Excel, with a demonstrated ability to drive data-informed decisions and build performance reporting frameworks.
• Proven ability to communicate complex operational realities to senior leadership and translate them into clear, compelling narratives.
Preferred
• Background in healthcare, telehealth, or workforce management, with familiarity in multi-state clinician workforce dynamics including licensure, credentialing, and contractor versus employee structures.
• Experience standing up agent-augmented operational workflows from the ground up.
• Background in workforce management, scheduling systems, or supply optimization at a regulated workforce marketplace.
Ready to Make an Impact?
If you are ready to take your career to the next level and help define the future of virtual care delivery, we would love to hear from you. Apply now and a member of Talentfoot’s recruitment team will be in touch should your track record of success, experience, skills, and qualifications match our client’s requirements.
About Talentfoot Executive Search
Talentfoot Executive Search specializes in future proofing organizations by securing forward-thinking leaders across sales, marketing, eCommerce, product, data, operations, finance, and technology with a track record of accelerating growth, innovation and profitability. Since 2010, we’ve partnered with more than 2,500 companies and lead the industry with a 98% client success rate. Learn more at Talentfoot.com