Director of Operations

Our client is a physician-founded regenerative medicine and longevity healthcare company built around a flagship clinical practice with a fast-growing footprint in telehealth and provider network expansion. Known for premium, high-touch patient care and clinical innovation, the organization has built its reputation almost entirely through outcomes and word of mouth, supported by a hands-on founder and a close-knit clinical team. As the business shifts from a founder-led model to a structured, systems-driven operation with national ambitions, they are seeking a Director of Operations to build the operating foundation for the next phase of growth.

This is a high-impact operational leadership role responsible for transitioning a founder-dependent healthcare practice into a scalable, systems-driven organization. The Director of Operations will lead day-to-day operations of the flagship clinic, build the infrastructure for a national telehealth and provider network, and support the buildout of a management services organization (MSO) licensing model. This role blends hands-on operational execution with strategic planning, offering the opportunity to build SOPs, KPI systems, and a scalable multi-state operating model largely from the ground up. It is an opportunity for a seasoned operator to make a measurable impact on both patient experience and business growth within a fast-paced, multi-site healthcare environment.

Position Responsibilities

· Assume day-to-day operational leadership of the flagship clinic, reducing founder involvement in routine decisions through clear delegation, accountability, and reporting systems

· Establish a structured weekly executive reporting cadence to keep the CEO informed on business performance without requiring daily involvement

· Audit, build, and document Standard Operating Procedures (SOPs) across all core clinic functions

· Identify operational bottlenecks and implement measurable improvements in efficiency, communication, and execution

· Build and maintain an operational dashboard tracking clinic performance, patient flow, telehealth activity, provider productivity, and key business priorities

· Launch and scale a national telehealth subscription program on existing multi-state telemedicine infrastructure

· Build the operational framework supporting a management services organization (MSO) model, including onboarding physician partners and licensed centers

· Recruit, structure, and manage a national network of contracted providers, including nurses, nurse practitioners, and physician assistants, across target states

· Serve as the operational lead for a proprietary technology platform, coordinating external development partners and finalizing workflow requirements

· Oversee and manage all vendor and contractor relationships, including technology, development, and marketing partners

· Define and track key performance indicators including patient conversion, retention, and provider productivity

· Directly manage clinic staff and the operations lead for an affiliated product distribution business

· Set a tone of professionalism and accountability, addressing performance issues directly while maintaining a positive, drama-free culture

· Translate founder vision into a phased, executable operating strategy, prioritizing the initiatives that drive the greatest impact in the next 24 months

Position Qualifications

Required:

· Significant progressive operations leadership experience in a multi-location, high-touch, brick-and-mortar healthcare or health-adjacent business

· Proven experience building and documenting SOPs, operational dashboards, and KPI reporting systems from the ground up

· Direct experience operating within a licensing, franchise-adjacent, or contracted-provider growth model

· Genuine clinical operations exposure, having worked inside an actual clinical setting rather than solely from a health tech or corporate vantage point

· Demonstrated ability to manage vendor and contractor relationships across technology, marketing, and development functions

· Strong track record of taking founder or executive vision and translating it into a phased, prioritized operating plan

· Experience managing and developing operational staff, including handling performance issues directly and constructively

· Willingness and ability to work on-site; this is not a remote role

Preferred:

· Experience in dental service organizations (DSOs), physical therapy, chiropractic, medical spa, or luxury senior living operations

· Background in organizations that scaled through education-driven or provider-training growth engines

· Familiarity with EMR/EHR platforms and patient management technology implementation

· Experience with multi-state provider network development and independent contractor structuring

· Exposure to luxury hospitality or high-touch client service environments

· Highly organized with strong attention to detail and low tolerance for inconsistency in execution

If you are a hands-on operator who thrives on building structure out of complexity and is passionate about scaling a healthcare business the right way, we would welcome the opportunity to connect. Apply now, and a member of the Talentfoot team will be in touch if your experience aligns with our client’s needs.

Talentfoot Executive Search specializes in future-proofing organizations by securing forward-thinking leaders across sales, marketing, ecommerce, product, data, operations, finance, and technology with a track record of accelerating growth, innovation, and profitability. Since 2010, we have partnered with more than 2,500 companies and lead the industry with a 98 percent client success rate. Learn more at Talentfoot.com