EXPANSION MANAGER

New York, NY (Hybrid) | Reports to: Chief Operating Officer

COMPANY OVERVIEW

At the intersection of AI and mobility infrastructure, our client is reimagining how the car rental and fleet industry manages tolls, violations, and transponders at scale. Founded by the original team behind rental car tolling, they bring deep domain expertise and a fresh technology-forward approach to a market that has long been underserved by legacy systems. The company is committed to innovation, efficiency, and safety, building a platform that seamlessly integrates into fleet operations and empowers clients with real-time intelligence to maximize revenue, reduce risk, and improve the renter experience. With enterprise clients already signed and rapid market expansion underway, this high-growth company is seeking a driven Expansion Manager to lead the operational engine that will take them to the next level.

POSITION OVERVIEW

This is a rare opportunity to own the growth of a fast-scaling technology company from the inside. As Expansion Manager, you will be the connective tissue between enterprise clients, product, operations, legal, and field execution, holding the most cross-functional and strategically visible role in the organization. You will have direct exposure to the CEO and COO from day one, shaping how the company launches, scales, and retains its most important client relationships. For the right candidate, this role is a career accelerator: as the company expands into new markets and signs new enterprise clients, you lead that expansion and build the team beneath you. If you are a proactive, execution-driven operator who thrives in ambiguity and wants to be a key architect of a company’s growth story, this is the role for you.

POSITION RESPONSIBILITIES

Client Launch and Expansion

• Own the end-to-end onboarding and launch plan for each new enterprise client, including timelines, locations, milestones, and cross-functional dependencies.

• Coordinate transponder procurement and physical field installation across multiple locations and geographies.

• Manage technical integrations between client systems and the platform, including data formats, file exchanges, and reconciliation workflows.

• Track and manage toll authority registration across agencies and geographies as the company expands into new markets.

• Monitor client KPIs and performance metrics on a daily basis, identifying and resolving risks before they escalate.

Client Management

• Serve as the primary day-to-day operational contact for enterprise clients, owning all client-facing communications and recurring meetings.

• Translate client feedback into clear internal action items and follow through on every commitment made.

• Build the relationships and trust that convert initial engagements into long-term national contracts.

Cross-Functional Coordination

• Work across product, engineering, legal, finance, field operations, and design simultaneously to keep initiatives on track.

• Serve as the bridge between business needs and the development team, ensuring product builds reflect what clients actually need.

• Own operational playbooks and process documentation that allow the company to scale consistently and efficiently.

• Support legal on contract execution, authorization letters, and regulatory documentation as required.

POSITION QUALIFICATIONS

Required

• A demonstrated track record of hitting commitments, managing complexity, and delivering results in high-stakes environments.

• 5 to 8 years of progressive experience in operations, account management, or project management, ideally spanning more than one of those disciplines.

• Proven experience managing complex, multi-party projects with real deadlines and real consequences.

• Exceptional communication skills with the ability to engage credibly at the C-suite level and with field technicians alike.

• A proactive, structured operator who builds process where none exists and acts before problems surface.

• Comfortable with ambiguity and the demands of a startup environment; no need for fully built infrastructure to perform.

• Based in the New York metro area.

Preferred

• Experience in tolling, fleet management, car rental, mobility, or transportation.

• Familiarity with SFTP integrations, fleet data files, or toll authority systems.

• Proficiency with AI tools to accelerate output and decision-making.

• Spanish fluency a plus given current pilot geography.

APPLY NOW

If you are ready to make an impact and take your career to the next level, we would love to hear from you. Apply now and a member of Talentfoot’s recruitment team will be in touch should your track record of success, experience, skills, and qualifications match our client’s requirements.

About Talentfoot Executive Search

Talentfoot Executive Search specializes in future proofing organizations by securing forward-thinking leaders across sales, marketing, eCommerce, product, data, operations, finance, and technology with a track record of accelerating growth, innovation and profitability. Since 2010, we’ve partnered with more than 2,500 companies and lead the industry with a 98% client success rate. Learn more at Talentfoot.com