Senior Customer Success Manager

Our client is redefining how organizations make talent decisions by combining science, data, and technology to drive better hiring and workforce outcomes. With a strong foundation in industrial organizational psychology and a commitment to innovation, the company delivers solutions that help businesses improve performance, retention, and productivity. The culture emphasizes flexibility, ownership, and meaningful work, offering a modern approach to how teams operate and grow. As the company continues to scale its impact, they are looking to add a Senior Account Manager focused on growth and expansion within the existing customer base.

This role offers the opportunity to operate as a true strategic seller within an established customer base, focused on driving revenue through expansion rather than retention. You will partner closely with customer success while maintaining full ownership of identifying, creating, and closing new opportunities. The position combines the rigor of enterprise sales with the advantage of warm relationships, allowing you to engage stakeholders at multiple levels and connect solutions directly to business outcomes. With a strong emphasis on value-based selling, this role is ideal for someone who thrives in complex sales cycles and wants to drive measurable impact across customer organizations.

Position Responsibilities

  • Proactively identify and develop expansion opportunities within existing accounts across small, mid market, and enterprise segments
  • Build pipeline independently by engaging new stakeholders, departments, and use cases within the customer base
  • Lead strategic discovery conversations that uncover business challenges and quantify impact related to performance, retention, and productivity
  • Manage full sales cycle from initial discovery through close, including solution alignment and business case development
  • Navigate complex buying groups and engage stakeholders across HR, talent, learning, and executive leadership
  • Maintain accurate pipeline management and forecasting within CRM systems
  • Partner closely with customer success to align on account strategy while maintaining ownership of revenue growth
  • Stay informed on product developments, industry trends, and competitive positioning to bring relevant insights to customers
  • Drive strong conversion rates across all stages of the sales process while maintaining high pipeline coverage

Position Qualifications

Required

  • Proven track record of driving revenue through cross-sell or expansion within an existing customer base
  • A minimum of 5 to 10 years of experience in B2B SaaS sales, account management, or expansion-focused roles
  • Demonstrated ability to own a quota and manage full sales cycle opportunities
  • Strong discovery, negotiation, and closing skills within complex, multi-stakeholder environments
  • Ability to build relationships with and influence senior stakeholders
  • Data-driven mindset with experience leveraging CRM tools to manage pipeline and performance

Preferred

  • Experience selling into HR, talent, or business leadership stakeholders
  • Background in HR technology, talent assessment, or employee development solutions
  • Experience operating in a value-based or consultative sales environment

If you are someone who enjoys building pipeline within existing relationships, leading strategic conversations, and driving measurable growth, we would welcome the opportunity to connect.

Talentfoot Executive Search specializes in future proofing organizations by securing forward-thinking leaders across sales, marketing, eCommerce, product, data, operations, finance, and technology with a track record of accelerating growth, innovation and profitability. Since 2010, we’ve partnered with more than 2,500 companies and lead the industry with a 98% client success rate. Learn more at Talentfoot.com

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Our recruiters are notified of your application and will review your qualifications against our client’s specific hiring requirements. If your skills and experience closely match what our client is looking for, a recruiter will reach out via email or LinkedIn to schedule a call.

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Timelines vary depending on where each search stands and how closely your background aligns with what our client is looking for. If your qualifications are a strong match, a recruiter will be in touch. If you don’t hear from us, we encourage you to continue checking the job board for new opportunities.

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