COMPANY OVERVIEW

Our client is a long-standing, mission-driven consulting and managed services partner helping colleges and universities modernize their technology and operations. Founded over 30 years ago and trusted by 1,000+ institutions globally, the firm is known for pairing deep higher education domain expertise with practical, outcomes-focused delivery. As the organization grows (including through strategic acquisitions), they are looking for an SVP to scale delivery excellence, mature operational rigor, and evolve the next generation of SaaS consulting services.

POSITION OVERVIEW

This executive role offers the opportunity to lead and mature a rapidly growing SaaS consulting delivery organization supporting enterprise-scale transformations across higher education. You will own the operating model for delivery and the PMO, bringing structure, repeatability, and quality while preserving a culture rooted in trust, collaboration, and client service. The “position sizzle” is real: you will shape how services are delivered at scale, build new offerings adjacent to the core portfolio, and partner closely with senior stakeholders to drive client outcomes and profitable growth. With strong performance, this role has the visibility and influence to evolve into broader enterprise leadership as the organization continues to expand its SaaS footprint.

POSITION RESPONSIBILITIES

• Lead the SaaS consulting delivery and PMO functions, setting strategy, operating cadence, and performance expectations across the portfolio.
• Build and execute a scalable delivery model that supports SaaS implementations, optimization engagements, and ongoing managed/continuous services.
• Mature delivery frameworks, methods, and governance to drive consistency, quality, and predictable outcomes across engagements.
• Establish and monitor delivery KPIs, dashboards, and operational reviews, using data to improve margin, throughput, and client satisfaction.
• Own resource planning, utilization, capacity modeling, and skills alignment to ensure the right talent is deployed at the right time.
• Identify, build, and launch new services across adjacent technologies and evolving client needs, in partnership with commercial leadership.
• Partner with strategic software and ecosystem partners (including “prime” relationships) to align delivery models, planning, and shared customer success.
• Lead, coach, and develop senior leaders and managers, strengthening accountability while maintaining a people-first environment.
• Serve as an executive sponsor for key client relationships, proactively managing risk, escalation, and long-term partnership growth.
• Collaborate cross-functionally with Finance, Sales, Marketing, and internal operations to support forecasting, profitability, positioning, and scalable systems.

POSITION QUALIFICATIONS

• Required: Demonstrated track record of scaling and improving SaaS or ERP consulting delivery, including measurable improvements in delivery consistency, quality, and operational performance.
• Required: A minimum of 10–15 years of progressive leadership experience in consulting and delivery organizations serving higher education, or a combination of education and experience providing equivalent knowledge.
• Required: Senior leadership experience (VP level or above) leading multi-team delivery organizations and/or large-scale SaaS implementation portfolios.
• Required: Deep expertise in higher education ERP delivery models and cloud/SaaS transformations; direct experience with Ellucian platforms (Banner, Colleague) is strongly preferred, with consideration for comparable higher ed ERP ecosystems.
• Required: Proven ability to build and mature PMO capabilities, delivery governance, process optimization, and metric-driven management.
• Preferred: Experience in a midsized, high-growth environment, including private-equity-backed or similarly performance-oriented operating contexts.
• Required: Strong financial and operational acumen, including forecasting, capacity planning, utilization management, and margin awareness.
• Required: People-first leadership style with strong executive presence, high integrity, and a collaborative approach to leading through change.

If you’re ready to make an impact and take your career to the next level, we’d love to hear from you. Apply now and a member of Talentfoot’s recruitment team will be in touch should your track record of success, experience, skills and qualifications match our client’s requirements.

TALENTFOOT OVERVIEW

Talentfoot Executive Search specializes in future proofing organizations by securing forward-thinking leaders across sales, marketing, eCommerce, product, data, operations, finance, and technology with a track record of accelerating growth, innovation and profitability. Since 2010, we’ve partnered with more than 2,500 companies and lead the industry with a 98% client success rate. Learn more at Talentfoot.com