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COMPANY OVERVIEW

Our client is a long-standing, mission-driven consulting and managed services partner helping colleges and universities modernize their technology and operations. Founded over 30 years ago and trusted by 1,000+ institutions globally, the firm is known for pairing deep higher education domain expertise with practical, outcomes-focused delivery. As the organization grows (including through strategic acquisitions), they are looking for an SVP to scale delivery excellence, mature operational rigor, and evolve the next generation of SaaS consulting services.

POSITION OVERVIEW

This executive role offers the opportunity to lead and mature a rapidly growing SaaS consulting delivery organization supporting enterprise-scale transformations across higher education. You will own the operating model for delivery and the PMO, bringing structure, repeatability, and quality while preserving a culture rooted in trust, collaboration, and client service. The “position sizzle” is real: you will shape how services are delivered at scale, build new offerings adjacent to the core portfolio, and partner closely with senior stakeholders to drive client outcomes and profitable growth. With strong performance, this role has the visibility and influence to evolve into broader enterprise leadership as the organization continues to expand its SaaS footprint.

POSITION RESPONSIBILITIES

• Lead the SaaS consulting delivery and PMO functions, setting strategy, operating cadence, and performance expectations across the portfolio.
• Build and execute a scalable delivery model that supports SaaS implementations, optimization engagements, and ongoing managed/continuous services.
• Mature delivery frameworks, methods, and governance to drive consistency, quality, and predictable outcomes across engagements.
• Establish and monitor delivery KPIs, dashboards, and operational reviews, using data to improve margin, throughput, and client satisfaction.
• Own resource planning, utilization, capacity modeling, and skills alignment to ensure the right talent is deployed at the right time.
• Identify, build, and launch new services across adjacent technologies and evolving client needs, in partnership with commercial leadership.
• Partner with strategic software and ecosystem partners (including “prime” relationships) to align delivery models, planning, and shared customer success.
• Lead, coach, and develop senior leaders and managers, strengthening accountability while maintaining a people-first environment.
• Serve as an executive sponsor for key client relationships, proactively managing risk, escalation, and long-term partnership growth.
• Collaborate cross-functionally with Finance, Sales, Marketing, and internal operations to support forecasting, profitability, positioning, and scalable systems.

POSITION QUALIFICATIONS

• Required: Demonstrated track record of scaling and improving SaaS or ERP consulting delivery, including measurable improvements in delivery consistency, quality, and operational performance.
• Required: A minimum of 10–15 years of progressive leadership experience in consulting and delivery organizations serving higher education, or a combination of education and experience providing equivalent knowledge.
• Required: Senior leadership experience (VP level or above) leading multi-team delivery organizations and/or large-scale SaaS implementation portfolios.
• Required: Deep expertise in higher education ERP delivery models and cloud/SaaS transformations; direct experience with Ellucian platforms (Banner, Colleague) is strongly preferred, with consideration for comparable higher ed ERP ecosystems.
• Required: Proven ability to build and mature PMO capabilities, delivery governance, process optimization, and metric-driven management.
• Preferred: Experience in a midsized, high-growth environment, including private-equity-backed or similarly performance-oriented operating contexts.
• Required: Strong financial and operational acumen, including forecasting, capacity planning, utilization management, and margin awareness.
• Required: People-first leadership style with strong executive presence, high integrity, and a collaborative approach to leading through change.

If you’re ready to make an impact and take your career to the next level, we’d love to hear from you. Apply now and a member of Talentfoot’s recruitment team will be in touch should your track record of success, experience, skills and qualifications match our client’s requirements.

TALENTFOOT OVERVIEW

Talentfoot Executive Search specializes in future proofing organizations by securing forward-thinking leaders across sales, marketing, eCommerce, product, data, operations, finance, and technology with a track record of accelerating growth, innovation and profitability. Since 2010, we’ve partnered with more than 2,500 companies and lead the industry with a 98% client success rate. Learn more at Talentfoot.com

Are you ready to take marketing to the next level and have a blast doing it? We’re on the hunt for a Senior Director, Customer Marketing & Loyalty who thrives in vibrant environments where big ideas and bold moves are celebrated. Step into a high-energy leadership role at our start-up spirited company, where you’ll be at the heart of shaping our customer marketing strategy and building out a talented team of experts. You’ll get to design and drive the entire loyalty journey — building engaging campaigns, exciting rewards, and memorable customer experiences that keep customers coming back for more. As the architect of the loyalty ecosystem, you’ll ensure every customer interaction feels personal and rewarding.

Loyalty Strategy & Program Management

•Develop a multi-year strategic roadmap for loyalty program, where every step brings fresh excitement—think evolving value propositions, tier structures, personalized rewards, gamification, and mutually beneficial partnerships.

•Full leadership of P&L accountability for loyalty program financials, with a focus on member acquisition and engagement rates and profitable investment in program amenities.

•Join forces with Marketing Analytics to set KPIs and measurement frameworks, tracking the trends of member penetration, active engagement, spend lift, retention, and lifetime value

•Keep the loyalty value exchange rewarding and fun, balancing member delight, financial sustainability, and game-changing behavior shifts.

•Strategically develop business cases for new features, partnerships, and marketing pushes.

Acquisition, CRM & Lifecycle Marketing

•Full leadership of comprehensive lifecycle marketing strategy development across email, app push notifications, SMS, and in-store activations to attract new customers, onboard them quickly, keep them engaged and coming back for more, and win back any lapsed customers.

•Lead the channel strategy, content planning, campaign calendars, and performance optimization for all owned marketing channels.

•Lead Media partnership with Brand Marketing to launch integrated campaigns that blend paid acquisition with our own channel activations, making every touchpoint a a celebration of our brand.

•Own strategy optimization for paid Media channels and activation strategies.

•Champion the use of first-party customer data to create relevant, personalized experiences across all customer touchpoints (digital, in-store, fueling).

•Partner with Product/CX teams to bring loyalty and customer insights into app experience, website personalization, and in-store technology.

•Collaborate with Media Group to leverage loyalty data for retail media targeting, measurement, and partner value creation (while respecting privacy and governance standards).

•Work with Analytics and IT/Data teams to develop predictive models for churn risk, next-best-action, lifetime value scoring, and propensity modeling.

Qualifications

•Bachelor’s degree in Marketing, Business, Data Science, or related field (MBA preferred).

•12+ years of experience in customer marketing, CRM, or loyalty program management, with at least 5 years in a senior leadership role.

•Proven track record of building and scaling loyalty programs with measurable business impact, preferably in retail, travel, hospitality, convenience, or CPG industries.

•Deep expertise in lifecycle marketing, customer segmentation, marketing automation platforms, and multi-channel campaign orchestration.

•Leadership experience with media planning & measurement.

•Strong understanding of loyalty program economics including liability management, breakage, earn/burn modeling, and member value proposition design.

•Experience leading cross-functional initiatives and influencing senior stakeholders without direct authority.

•Demonstrated success building and managing high-performing teams of 5+ marketing professionals.

•Proficiency with CRM platforms (Salesforce, Braze, Iterable, or similar), customer data platforms, and marketing analytics tools.

Company Overview

Our client is at the forefront of cutting-edge technology solutions, dedicated to delivering innovative software and engineering services for mission-critical applications. With a strong emphasis on collaboration, problem-solving, and technical excellence, the company has built a reputation for delivering impactful solutions in highly regulated industries. Their commitment to fostering a dynamic and growth-oriented culture has earned them recognition as a leader in their field. As they continue to expand, they are seeking a Software Engineer to join their team and contribute to the development of next-generation software solutions.

Position Overview

This is an exciting opportunity for a Software Engineer to work on high-impact projects, building applications from the ground up and enhancing existing systems. In this role, you will be part of a small, highly capable team with full ownership over applications and modules, allowing you to make meaningful contributions from day one. You will work with modern technologies, including .NET, C#, Angular, and microservices architecture, in a highly collaborative and agile environment. This role provides excellent career growth potential, visibility across technical teams, and the ability to shape mission-critical software solutions.

Position Responsibilities

• Develop, test, and implement custom applications in C# within a .NET environment, leveraging microservices architecture and Angular 2+ for frontend development.
• Utilize SQL Server to query, pull, and join data using T-SQL.
• Integrate multiple software components, ensuring seamless interaction between disparate applications.
• Write technical specifications and documentation to support development and deployment.
• Drive innovation in tools and processes to streamline and accelerate development cycles.
• Collaborate closely with cross-functional teams, including DevOps, Database, QA, and Analysts, to ensure seamless project execution from testing to deployment.

Position Qualifications

Required:

• 2+ years of experience in .NET and C# development.
• 2+ years of experience working with relational databases (SQL Server).
• 2+ years of experience working with JavaScript frameworks and libraries (Angular 2+ preferred, but open to React or VueJS).
• Solid understanding of Agile software development life cycle, coding standards, code reviews, and source control management.
• Strong written and verbal communication skills.

Preferred:

• Experience with vanilla JavaScript.
• Familiarity with DevOps practices and cloud-based environments.
• Passion for continuous learning and innovation.

Work Authorization & Security Clearance

• Must be a U.S. Citizen.
• Security clearance is not required at the time of hire; however, some projects may require the ability to obtain a Secret clearance in the future.

If you’re ready to be part of a team that values innovation, collaboration, and technical excellence, we’d love to hear from you. Apply now, and a member of our recruitment team will be in touch to discuss your qualifications and fit for this exciting opportunity.

Talentfoot Overview

Talentfoot Executive Search specializes in future-proofing organizations by securing forward-thinking leaders across sales, marketing, eCommerce, product, data, operations, finance, and technology with a track record of accelerating growth, innovation, and profitability. Since 2010, we’ve partnered with more than 2,500 companies and lead the industry with a 98% client success rate. Learn more at Talentfoot.com.

Our client is shaping the future of retail technology by delivering digital solutions that help retailers improve accuracy, efficiency, and overall store performance. The company has earned recognition for its innovative approach, strong product adoption, and commitment to building a collaborative, growth minded culture. With expanding customer relationships and increasing demand across the country, the organization is entering an exciting phase of commercial acceleration. To support this momentum, they are seeking an Account Executive who will play a key role in driving market penetration and strengthening long term customer partnerships.

Position Overview

This opportunity offers the chance to step into a high visibility sales role within a fast growing organization where individual contributions directly influence company success. The Account Executive will own a full sales cycle, engage with a broad range of stakeholders, and help shape the continued development of a scaling commercial team. This role provides meaningful career growth potential through exposure to enterprise level selling, hands on technical learning, and close collaboration with senior sales leadership. It is an ideal fit for someone who thrives in a structured, supportive environment and is motivated by the opportunity to influence both customer outcomes and organizational growth.

Position Responsibilities

• Own the complete sales cycle including prospecting, qualification, discovery, demonstrations, proposals, and closing

• Deliver high quality virtual product demonstrations using the company’s in office studio environment

• Manage a large book of assigned accounts while identifying new business opportunities within surrounding territories

• Engage with store owners, general managers, boards, and corporate level stakeholders across Canadian markets

• Follow a structured and repeatable approach to outreach, follow up, CRM management, and pipeline tracking

• Collaborate closely with the Director of Sales on coaching, deal strategy, pricing, and performance expectations

• Participate in ongoing training to build strong technical expertise and support confident and consultative customer conversations

• Support expansion opportunities within existing banners and independent retailers following successful deployments

Position Qualifications

• Proven track record of sales success demonstrated through quota attainment, revenue growth, new account acquisition, or strong demo and activity conversion metrics

• Minimum two years of B2B sales experience, ideally with high value or capital intensive products including hardware, equipment, AV, POS, or related technologies

• Bilingual in French and English with the ability to sell and support customers across Canadian markets

• Strong technical aptitude and the ability to learn complex products quickly and communicate value with clarity

• Process oriented and data driven with disciplined habits around outreach, documentation, and pipeline management

• Ability to work on site during ramp to master studio demonstrations with hybrid flexibility afterward

• Reliable transportation and a valid driver license for periodic in province travel

• Highly coachable, organized, and consistent in follow through, with a genuine desire to contribute to a growing commercial team

If you are energized by the opportunity to join a fast moving organization where your work has immediate impact, we encourage you to apply. A member of Talentfoot’s recruitment team will be in touch should your experience align with our client’s requirements.

Talentfoot Executive Search specializes in future proofing organizations by securing forward thinking leaders across sales, marketing, ecommerce, product, data, operations, finance, and technology with a track record of accelerating growth, innovation and profitability. Since 2010, we have partnered with more than 2500 companies and lead the industry with a 98 percent client success rate. Learn more at Talentfoot.com

Our client is transforming the Salesforce ecosystem through a modern approach to DevOps, security, and enterprise-grade workflow automation. Their commitment to innovation and seamless customer enablement has earned recognition across the industry, along with strong momentum in a rapidly expanding market. The company fosters a collaborative and inclusive culture where curiosity and continuous learning are valued. As they look ahead to an ambitious next chapter, they are seeking an Enterprise Account Executive to play a key role in advancing growth and strengthening the customer experience.

This position offers the opportunity to own high-impact relationships across strategic enterprise accounts while driving meaningful revenue outcomes. You will operate at the center of the go-to-market ecosystem and partner closely with leaders across sales, product, customer success, and marketing. This is a highly visible role with direct influence on customer adoption and long-term expansion. It is also an ideal next step for someone seeking broader enterprise sales exposure, deeper alignment with cross-functional teams, and the chance to help shape the future of a fast-scaling organization. With demonstrated success, this role can evolve into a senior enterprise sales or strategic account leadership path.

Responsibilities

• Build, strengthen, and expand relationships with enterprise-level customers

• Lead strategic account planning and develop tailored approaches to uncover new opportunities

• Partner closely with BDRs, channel organizations, and reseller teams to execute coordinated go-to-market activities

• Create and deliver presentations, demos, proposals, and value narratives aligned to customer needs

• Execute prospecting and personalized outreach campaigns using modern automation tools

• Manage the complete sales cycle including discovery, qualification, solution positioning, and negotiation

• Oversee new customer onboarding to ensure a smooth and positive transition into the platform

• Facilitate discussions with both strategic and technical stakeholders across a range of business processes

• Conduct value-focused business reviews and drive adoption of new features and product enhancements

• Collaborate closely with internal teams to share customer insights and support product and enablement initiatives

• Participate in webinars, create customer-facing materials, and contribute to thought leadership efforts

• Maintain accurate documentation of customer interactions and pipeline activity to support forecasting and planning

Qualifications

Required

• A strong track record of meeting or exceeding revenue targets within enterprise accounts

• A minimum of 5 years of progressive experience in SaaS sales, customer account management, or a combination of experience providing equivalent knowledge

• Demonstrated success selling to technical buyers and navigating enterprise sales cycles

• Proven experience working with resellers, VARs, or channel partners

• Ability to collaborate effectively across teams while maintaining a customer-centric approach

• Comfortable operating in a fast-paced, remote environment with the ability to handle ambiguity

• Ability to travel up to 25 percent

Preferred

• Experience with Salesforce, DevOps solutions, or cybersecurity concepts

• Background in project or product management or process design

• Multilingual proficiency

• Sales certifications and experience managing quotas of one million dollars or more

If you are ready to step into a high-impact role where your work directly shapes customer success and company growth, we would welcome the opportunity to connect. Apply today and a member of Talentfoot’s recruitment team will reach out if your experience aligns with our client’s needs.

Talentfoot Executive Search specializes in future proofing organizations by securing forward-thinking leaders across sales, marketing, ecommerce, product, data, operations, finance, and technology with a track record of accelerating growth, innovation, and profitability. Since 2010, we have partnered with more than 2500 companies and lead the industry with a 98 percent client success rate. Learn more at Talentfoot.com